When making your return, please include a copy of the invoice and a short note stating the reason for your return. We try our very best to make sure every customer is completely satisfied. If there's a problem, message us! We're happy to help.Neewer is a full-service camera online store and photographic equipment retailer that has been in business for over 10 years. Our staff is made up of accomplished photographers and experienced professionals who are extremely knowledgeable about the products we offer and the ever-advancing photography industry. We are constantly striving to evaluate, obtain and offer you the newest and most exciting products available, with an unparalleled commitment to customer service.